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For Orange County Government Employees

Mayor Demings' Seal

For Orange County Government Employees: COVID-19 Information

The COVID-19 situation continues to evolve rapidly, and ensuring our employees are safe and fully informed is a top priority. The County is closely monitoring the status of COVID-19 and taking proactive steps to minimize the potential spread of the virus.

Our residents and businesses rely on Orange County to provide critical services. As a result, where possible, employees who can work from home (as determined by their manager) will deliver services remotely beginning Monday, March 23, 2020 until further notice. This telecommuting option will reduce the number of employees in the office work areas, yet enable us to continue to provide services.

The Orange County employee information hotline at 407-836-0005 is activated and will be constantly updated. Employees can also go to the County's dedicated COVID-19 webpage for updates and information, as well as sign up for Mayor Demings’ Digest. We thank you for your public service.

County Services & Facilities

Letter from Mayor Demings

Reopening County Facilities


Frequently Asked Questions

Families First Coronavirus Response Act (FFCRA)/Relief of Duty


Since April 1, 2020, employees have been able to utilize two benefits passed by the FFCRA emergency federal legislation, Emergency Family and Medical Leave Expansion Act (EFMLEA) and Emergency Paid Sick Leave (EPSL). These benefits expired on December 31, 2020, as they were not included in the second round of stimulus legislation/COVID-19 Economic Relief Bill-HR 133.

What is Orange County Government doing?

Emergency family and medical leave for COVID-19 related child care purposes, as previously provided by the EFMLEA, sunset on December 31, 2020. This leave is unable to continue without federal legislative action. However, effective January 1, 2021, management may place employees on a one-time Relief of Duty w/pay leave for absences related to employee COVID-19 quarantine/illness, through June 30, 2021. This leave may not exceed 80 hours and may only be authorized for employees who have not accessed the previous FFCRA Emergency Paid Sick Leave (EPSL) benefit.

Frequently Asked Questions

  • What was the effective date of the Families First Coronavirus Response Act (FFCRA), which included the Emergency Paid Sick Leave Act and the Emergency Family and Medical Leave Expansion Act?

The FFCRA’s paid leave provisions were effective on April 1, 2020, and applied to leave taken between April 1, 2020, and December 31, 2020.

  • I was eligible for leave under the FFCRA in 2020 but I did not use any leave. Am I still entitled to take paid sick or expanded family and medical leave after December 31, 2020?

Your employer is not required to provide you with FFCRA leave after December 31, 2020, but your employer may voluntarily decide to provide you such leave. The obligation to provide FFCRA leave applies from the law’s effective date of April 1, 2020, through December 31, 2020. Any change to extend the requirement to provide leave under the FFCRA would require an amendment to the statute by Congress. The Consolidated Appropriations Act, 2021, extended employer tax credits for paid sick leave and expanded family and medical leave voluntarily provided to employees until June 30, 2021. However, this Act did not extend an eligible employee’s entitlement to FFCRA leave beyond December 31, 2020.

For More Information

Contact your immediate supervisor or Human Resources at 407-836-5661.

Orange County Wellness Team

Our onsite wellness team is a great resource for getting information and answers to your questions. At this time, our wellness team will only be available remotely. You can reach out to them for assistance with your benefits, guidance on health-related matters, wellness tips and more. Contact information:

Cigna Resources

COVID-19 Testing & Office Visits

Cigna members who visit an in-network doctor, whether at an office, urgent care clinic, or hospital setting for a COVID-19 test-related screening, will have those services covered at no cost to the member through May 31, 2020.

Cigna will also waive customer cost-sharing and co-payments for COVID-19 related treatment through May 31, 2020.

Please call your in-network doctor’s office first before seeking services to minimize your exposure. Additionally, you may use either of the Telehealth apps (Amwell for Cigna or MDLIVE for Cigna) or call them; their phone numbers are located on the back of the Cigna ID cards.

Finally, you may visit or contact the “Ask a Nurse” at 855-673-3063 for questions about your benefits and coverage.


Through May 31, 2020, COVID-19 test-related screenings with telehealth services are covered at no cost to Cigna members.

Due to an increased volume of calls on COVID-19, telehealth service partners are experiencing higher-than-normal wait times for their consultations over the phone and video.

Cigna is also making it easier for participating in-network physicians with virtual care capabilities to help covered members who are chronically ill or have weakened immune systems to transition from in-person office visits to virtual care through May 31, 2020. By expanding this support, Cigna is taking enhanced measures to protect our most vulnerable patients by mitigating exposure risks and alleviating transportation barriers.

Prescription Refills

For the state of Florida, Cigna is allowing the ability for patients to refill their prescriptions earlier than the expected fulfillment date for their next refill. This will help ensure patients have enough of their medications in the event that access to a pharmacy becomes more difficult.

Dental Care

The CDC issued a recommendation to delay routine dental care. Additionally, state and local government agencies across the U.S., in addition to the American Dental Association, have been advising dental practices to limit their services to emergency dental care during this time. 

Many dental offices, including those within Cigna's networks, are limiting available appointments for emergency needs only or have closed due to state and local recommendations.

In the event of a dental emergency, customers should contact their dentist to service and guide their care options. If the dental office is closed, Cigna can assist you in finding care by calling 1.800.244.6224 or customers can locate care on

Additionally, Cigna is providing resources free of charge for all customers, clients and communities to help manage high stress and anxiety through a 24-hour toll-free help line 1.866.912.1687.

Mental Health Resources

GuidanceResources is a great resource for free counseling services, as well as health and safety information, including a COVID-19 toolkit.

Online Tools and Counseling Options

  • Video Counseling
  • Telephone Counseling
  • Online Chat with master’s-level intake clinicians
  • GuidanceResources Online Tools featuring cutting-edge, interactive tools and resources   

Take advantage of this by visiting and using the web id: ORANGECOUNTY or calling 855-221-8925. You can also access information through their mobile app. 

Other Resources

AdventHealth has a free phone service for Floridians who have questions about COVID-19, including the ability to speak with a nurse as appropriate. The AdventHealth COVID-19 information line is 1-877-847-8747 and is available 24 hours a day, seven days a week.

Center for Disease Control and Prevention: CDC’s webpage.

Florida Department of Health (DOH-Orange): Orange County residents can call 407-723-5004. The Call Center is available Monday through Friday, 8 a.m. to 5 p.m.

Coronavirus (COVID-19) Call Center is 1-866-779-6121 or

COVID-19 Myths Vs. Facts

The Centers for Disease Control (CDC)World Health Organization and public health entities across the globe are addressing misinformation about the COVID-19. Educate yourself by reviewing the Busting Coronavirus Myths document.