Consumer Protection

We're working to keep consumers safe from fraud

File a Complaint

If you believe that you are a victim of unfair, deceptive, or illegal business practices, you may want to file a complaint. Please select the subject of your complaint from the below dropdown menu.

TIMESHARE COMPLAINTS – The Orange County Consumer Protection Office does not have authority over timeshares/vacation clubs. Timeshare complaints should be directed to the Florida Dept. of Business & Professional Regulation, Division of Florida Condominiums, Timeshares, and Mobile Homes.

Before Filing Your Complaints

Make an attempt to speak with the business manager or owner. Many businesses are eager to resolve complaints and keep customers happy.

For complaints submitted to our office, it will be assigned to staff for review. Our office may then:

  • Request the business to respond to your complaint
  • Refer your complaint to the appropriate state or federal agency
  • Make a site visit to the business location to ensure compliance

For complaints submitted to outside agencies, please contact the agency directly if you have any questions about its process.

What We Don't Do

While we are often able to assist consumers in resolving their disputes, our office does not:

  • Provide any legal advice
  • Represent consumers in legal actions
  • Force or order a business to provide a specific resolution

If your complaint about a business is a civil dispute, you may wish to consult with an attorney regarding your legal remedies. If you have questions about hiring an attorney, you may call the Florida Bar
at (850) 561-5600.

Invite Us to your Next Meeting/Event

The Consumer Protection Office can provide speakers for your meetings and events. Topics we can provide information on include unfair business practices, fraud, professional licensing, and identity theft.

Please call (407) 836-4238 to request a speaker.

Contact Us

Neighborhood Services Division
Orange County Consumer Protection
2450 33rd Street, 2nd Floor
Orlando, FL 32839

Phone: (407) 836-3111
Fax: (407) 836-4233

All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.