Title VI – 1964 Civil Rights Act

(File a discrimination complaint or request language assistance)

Title VI

Orange County, Florida values diversity and welcomes input from all interested parties, regardless of cultural identity, background or income level. Moreover, the County believes that the best public policy and governmental services result from careful consideration of the needs of all of its communities and when those communities are involved in the public policy and governmental services decision-making process. Thus, the County does not tolerate discrimination in any of its programs, services, or activities. Pursuant to Title VI of the Civil Rights Act of 1964, 42 U.S.C. § 2000d et seq. (Title VI, and related laws and regulations), and Orange County, Florida Regulations and Standard Operating Procedures, the County will not exclude from participation in, deny the benefits of, or subject to discrimination any person on the grounds of race, color, national origin, sex, age, disability, religion, income, or family status.

File a Complaint

Any individual who feels they have been discriminated against in any program or service provided by Orange County because of his or her race, color, national origin, under the provisions of Title VI of the 1964 Civil Rights Act, may file a complaint with the County’s Title VI Coordinator.

Yvette M. Best, EdD, CCP, SPHR/SHRM-SCP
Human Resources Director
450 E. South Street
Orlando, FL 32801

Complaint Form

Title VI Written Complaint Form

Tit VI Fòm Plent Ekri Kreyòl

Titulo VI Formulario de Queja Escrito Español

The complaint can be filed using the complaint form above or the complainant may send an email to Access@ocfl.net that includes the following information:

  • A description of the alleged discrimination with the date of the occurrence.
  • If you are filing on behalf of another person, include your name, address, telephone number, and your relation to that person.
  • Include as much background information as possible about the alleged acts of discrimination. Also, include the names of the individuals whom you allege discriminated against you.
  • Name, address, and phone number of the complainant.
  • The name and address of the Orange County department or division that you believe discriminated against you.
  • The name and telephone numbers of any persons that could be contacted for additional information to support or clarify your allegation.

Call for Assistance

If the complaint cannot be submitted in writing, the complainant should contact 3-1-1 (407-836-3111) for assistance. The Title VI Coordinator will respond to the complaint within 60 days and will take reasonable steps to resolve the matter. Should the County be unable to satisfactorily resolve the complaint, the Title VI/Nondiscrimination Coordinator will forward the complaint, along with a record of its disposition, to the appropriate federal and/or state authority for further processing.

Limited English Proficiency

Limited English Proficiency persons may not speak English as their primary language and may have a limited ability to read, speak, write or understand English and thus may be entitled to language assistance with respect to a particular type of service, benefit or encounter. If you or someone you know needs language assistance in their dealings with County government, contact the Title VI Coordinator at Access@ocfl.net or by calling 3-1-1 (407-836-3111) if assistance is needed.