Orange County Utilities is aware some customers are experiencing curbside collection delays due to a shortage of available qualified staff and supply chain delays. Our solid waste contract haulers are working diligently to catch up by picking up your garbage, recyclables, yard waste, and large items outside of their typical schedule. Please keep materials out at the curb for collection and ensure yard waste set out for regular collection meets county guidelines.
Orange County Utilities staff is committed to restoring the expected level of customer service through daily contact with the haulers and holding them contractually accountable to ensure collection schedules return to normal as soon as possible. We appreciate everyone’s patience.
What to do if you have a missed pickup?
The haulers will start back the following day on routes that were missed. For extensive delays, please email Solid.Waste@ocfl.net with your address, contact information, and the materials you have at the curb. Alternatively, you may call the Solid Waste Hotline (407-836-6601) Monday – Friday between 8 a.m. and 5 p.m. Due to the collection delays, our office is handling high call volumes, which may mean longer than normal wait times. We’re sorry for the inconvenience—please hold on the line and one of our representatives will assist you as quickly as possible.