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Information

Orange County Government will invest $72.9 million into social services and community needs for residents. Approximately $36.5 million have been allocated for the Individual and Family Assistance Program. The program will provide a one-time payment of $1,000 per household for residents affected by COVID-19. Funds for this program will assist residents to bridge financial gaps for rent, mortgage, medical or an eligible utility expense.

Another $36.5 million have been allocated for Direct Assistance to Social-Service Agencies to expand funding for Orange County partner nonprofits. These organizations will work directly with the County to provide continuity of service for residents seeking assistance with homelessness, mental health and substance abuse, food pantries, job retention and child care. The Federal CARES Act provides the funding for these County programs.

How to Apply for the Individual and Family Assistance Program


UPDATE: The required documents needed for the Individual and Family Assistance Program have changed. Applicants will now have fewer documents to upload, to expedite the application process.

If you have already applied to the program, your application will still be processed. There is no need to reapply.
Updated June 12, 2020

Step 1: Check for Eligibility

Read the Frequently Asked Questions to review all required documents and eligibility criteria to ensure you qualify for this program. Do not start the application if you do not have all your required documents.

Eligibility Criteria

Applicants must meet all criteria to be considered for the Individual and Family Assistance Program. Eligibility requirements include:

  • Reside in Orange County, Florida
  • Pay rent or have your main residence in Orange County, Florida
  • You or another adult in your household lost job or experienced a reduction in hours at work due to COVID-19 (Adult with COVID impact must be the applicant)
  • You are a U.S. Citizen or permanent legal resident (Adult applying for the assistance must be a U.S. Citizen or permanent legal resident)

Required Documents

All applicants will need the following documents before they fill out the application:

  1. Photo I.D. for the applicant (e.g., U.S. Government issued driver's license, passport, etc.)
  2. Social Security Card for the applicant, or a document from a government entity or verifiable institution that includes full social security number
  3. One form of documentation showing a loss of income (only one is required), such as:
    • Employer notice of reduced hours, furlough, or layoff
    • Two paystubs that show reduction in income, one (1) 2020 paystub to show your pay prior to impact, and one (1) paystub to show a reduction in pay
    • Unemployment letter showing award or other information related to COVID-19
    • Any other document that shows a reduction of income related to COVID-19

Frequently Asked Questions

Q: How do I apply for the Individual and Family Assistance Program?
A: Orange County residents can apply by filling out an online application. If you are unable to access the Internet or have a language barrier, please call 3-1-1.

Q: May multiple individuals in my household apply for assistance?
A: No. The program only allows for one application per household. Households with multiple applications will have all applications rejected.

Q: When does the application process reopen?
A: Orange County will communicate the next application opening date on social media and on this webpage.

Q: When does the application process end?
A: The application process ends on Saturday, December 19, 2020, or when the funds are depleted, whichever comes first.

Q: What are the eligibility criteria?
A: Applicants must meet all criteria to be considered for the Individual and Family Assistance Program. Eligibility requirements include:

  • Reside in Orange County, Florida
  • Pay rent or have your main residence in Orange County, Florida
  • You or another adult in your household lost job or experienced a reduction in hours at work due to COVID-19 (Adult with COVID impact must be the applicant)
  • You are a U.S. Citizen or permanent legal resident (Adult applying for the assistance must be a U.S. Citizen or permanent legal resident)

Q: Will you validate my address?
A: The applicant’s address will be validated by the system for Orange County residency. Please make sure to enter your physical address in the system. If there is an issue validating an address, you will receive an email requesting additional information needed to validate your Orange County residency.

Q: What documents do I need in order to apply?
A: All applicants will need the following documents before they fill out the application:

  1. Photo I.D. for the applicant (e.g., U.S. Government issued driver's license, passport, etc.)
  2. Social Security Card for the applicant, or a document from a government entity or verifiable institution that includes full social security number
  3. One form of documentation showing a loss of income (only one is required), such as:
    • Employer notice of reduced hours, furlough, or layoff
    • Two paystubs that show reduction in income, one (1) 2020 paystub to show your pay prior to impact, and one (1) paystub to show a reduction in pay
    • Unemployment letter showing award or other information related to COVID-19
    • Any other document that shows a reduction of income related to COVID-19

Q: How do I prove I lost my job or experienced a reduction in hours at work?
A: Applicants must submit one form of documentation showing a loss of income (only one is required), such as:

  • Employer notice of reduced hours, furlough, or layoff
  • Two paystubs that show reduction in income, one (1) 2020 paystub to show your pay prior to impact, and one (1) paystub to show a reduction in pay
  • Unemployment letter showing award or other information related to COVID-19
  • Any other document that shows a reduction of income related to COVID-19

Q: Is there a stipulation on how I can spend the money?
A: Accepted applications will be processed for direct payment via check through the mail to the applicant. Funds for the program are intended to assist residents to bridge financial gaps for rent, mortgage, medical or an eligible utility expense. Fund distribution will be reported to the IRS.

Q: Is this the same program as Orange County’s COVID-19 Rental Assistance Program?
A: No. The COVID-19 Rental Assistance Program was funded through the County’s general funds. The Individual and Family Assistance Program is funded by the Federal CARES Act.

Q: Am I able to apply to the Individual and Family Assistance Program if I previously applied for AND received assistance from the County’s COVID-19 Rental Assistance Program?
A: Yes, if you meet the eligibility criteria.

Q: Am I able to apply to the Individual and Family Assistance Program if I previously applied for and did NOT receive assistance from the County’s COVID-19 Rental Assistance Program?
A: Yes, if you meet the eligibility criteria.

Q: Is this program available for residents who live outside of unincorporated Orange County (e.g., in cities in Orange County)?
A: Yes. The program is open to all residents who live within the boundaries of Orange County. Cities in Orange County include Apopka, Bay Lake, Belle Isle, Eatonville, Edgewood, Lake Buena Vista, Maitland, Oakland, Ocoee, Orlando, Windermere, Winter Garden and Winter Park.

Q: Where can I get a copy of my paystubs?
A: Employees receive their paystubs through the mail or online during their typical pay period. Workers can also contact their employer directly for a copy of their paystubs.

Q: Will certain residents be prioritized?
A: Application to the program is on a first-come, first-served basis for eligible residents until the funds are depleted. If the funds are not spent or identified for payment by December 30, 2020, they will be returned to the U.S. Department of Treasury.

Q: Am I able to save and come back to my application?
A: No. The application must be completed in one session.

Q: May I edit my documents after I submit my application?
A: No. Documents cannot be edited after the application has been submitted.

Q: What if my application is incomplete?
A: Applications will be automatically rejected if documents are missing, falsified or illegible.

Q: How many households is Orange County helping?
A: Orange County is providing assistance to approximately 30,000 households. If the funds are not spent or identified for payment by December 30, 2020, they will be returned to the U.S. Department of Treasury.

Q: Do I have to pay back the money?
A: No. Residents do not have to pay back the money. However, fund distribution will be reported to the IRS.

Q: Where is this money coming from?
A: The funds for the Orange County Individual and Family Assistance Program are part of the County’s Federal CARES Act funding.

Q: How much money will I receive?
A: Accepted applications will be processed for direct payment via check through the mail of $1,000 to the applicant. Funds for the program are intended to assist residents to bridge financial gaps for rent, mortgage, medical or an eligible utility expense. Fund distribution will be reported to the IRS.

Q: Where can I check the status of my application?
A: You will receive a status update by email after your application has been reviewed.

Q: What is the approval process?
A: Orange County Government will evaluate the applicant’s documents for eligibility to make sure they are complete. Applicants will be notified by email if their application has been approved or denied.

Q: Who provides the payment to me, and how long will it take?
A: Accepted applications will be processed for direct payment via check through the mail to the applicant from Orange County Government. You will receive payment within 10 business days after you receive an email approving your application.

Q: How will I know my application has been successfully submitted?
A: After you submit your application, you will see a confirmation screen and receive a confirmation email with a unique number.  We recommend you make a copy of the confirmation screen for your records.

Q: What if I don’t receive or I delete my confirmation information?
A:  Please check your spam and junk mail folders for your email. If you still cannot locate your confirmation information, please call 3-1-1.

Q: Who can I contact if I have any questions?
A: Residents can contact 3-1-1 for more information regarding the Orange County Individual and Family Assistance Program.

Q: How do you provide proof of reduction in hours if you are self-employed?
A: Self-employed residents can provide their bank statements to prove their reduced income. Additionally, residents can show their documentation for their award of unemployment.

Q: If my application is approved, will I get a notification?
A: Yes, you will receive an email with the status of your application.

Q: If an applicant elects to use the paper, mail-in process, will their applications be delayed?
A: Applicant requesting a paper application should call 3-1-1 to obtain their application, as well as receive proper instruction for submission. Paper applications may take a few more days to process to allow time for mailing. Once a paper application is received, it will be reviewed at the same time as the digital applications.

Q: What if I am exempt from public records?
A: If you believe you are exempt from public records pursuant to Florida Statute 119.071, please contact 3-1-1, only after you have successfully submitted your application and received you confirmation code. Program staff will mark your record exempt from public record requests.

Step 2: Complete the Application

Complete the online application form. Applicants are required to affirm and upload relevant documents to be considered for Orange County’s Individual and Family Assistance Program.

Step 3: Application Review

Orange County Government will evaluate the applicant’s documents for eligibility. Applications will be automatically rejected if documents are missing, falsified or illegible.

Step 4: Notice to Applicant

Applicants will be notified of their status once their application has been reviewed.

Step 5: Processing and Distribution

Accepted applications will be processed for direct payment via check through the mail to the applicant.

Apply Here

This online application is closed for July 13 in order to process submitted applications.
Updated July 13, 2020

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General Questions
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