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Resident Resources

Coronavirus (COVID-19) Mayor Demings' Seal

Financial Assistance for Residents Affected by COVID-19

Coronavirus Aid, Relief, and Economic Security (CARES) Act

The federal CARES Act establishes new programs and processes throughout various federal agencies and provides economic relief to workers and families. Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive an Economic Impact Payment. Individuals can visit the Internal Revenue Service’s website to learn more.
Economic Impact Payment FAQs 

Reemployment Assistance (Unemployment)

Reemployment assistance benefits, formerly known as unemployment compensation, can be mail in or filed online using the Florida Department of Economic Opportunity portal. Reemployment Assistance provides temporary wage replacement (unemployment insurance) benefits to eligible individuals who are out of work through no fault of their own.
Reemployment FAQs | Mail-In Application | Print and Mail for Free at FedEx

Home and Utility

Orange County Utilities

Orange County Utilities is committed to serving the residents of unincorporated Orange County and has temporarily suspended late payment fees for residential water and wastewater customers, as well as disconnections for nonpayment. Tap water remains a reliable and safe source of drinking water for residents. Additionally, garbage, recycling, yard waste and large item collections will continue their regular schedules. Residents should avoid traveling to County facilities to dispose of waste and use their curbside collection services instead.

Other Utility Providers

Orlando Utilities Commission (OUC) | Duke Energy | Florida Power and Light

Mortgage Foreclosures and Rent Evictions

Orange and Osceola Clerks of Courts have been directed to suspend all actions related to mortgage foreclosure, residential eviction and mortgage foreclosure sales. The Ninth Circuit’s Order is not to be construed as relieving obligation to pay rent or mortgage.

Food, Health and Social Services

United Way 211

The Heart of Florida United Way connects residents to critical health and social service resources when they need help. Residents impacted by COVID-19 can contact 2-11 for financial assistance, health programs, crisis support and more. Additionally, residents looking to contribute to the area’s COVID-19 recovery can donate to United Way’s ALICE Fund.

Seniors First

Seniors First, Inc. is the largest social services organization in the region, providing direct service and programs to our community’s vulnerable elderly population. Programs that help older Americans live independently in their own homes have not kept pace with the needs of seniors.

Food Locator

Residents in need of food assistance can visit Second Harvest Food Bank’ online food locator to find a list of feeding partners near their residency. Additionally, residents looking to contribute to the area’s COVID-19 recovery can volunteer.

OCPS Grab & Go Meals

Orange County Public School Grab-and-Go meals are available for pick-up between 10 a.m. and 1 p.m., Monday through Friday, in the car loop of each school site. Students must be present to receive the meals, except ESE students. District staff will distribute the meals directly to those in their vehicles.

Support Area Restaurants

Visit Orlando has launched its "Orlando To Go" webpage to help support our destination's growing list of restaurants that are currently offering take-out and delivery menu options.

Primary Care Access Network

Primary Care Access Network (PCAN) is a collaboration among Orange County Government, primary health care centers, community agencies, hospitals and other social services to serve underinsured and uninsured populations. If your insurance has been affected by COVID-19, Covering Central Florida Navigators will explain your options regarding Marketplace, Medicaid, KidCare and COBRA and help you enroll in the option that is best for you and your family.

Mental Health Assistance

Aspire Health Partners is offering a dedicated telephone line to assist residents with mental health concerns related to COVID-19. Residents can call the helpline to be connected with a caring mental health professional by calling 407-875-3700 X2.

Stay at Home

Executive Order (Stay-At-Home)

Florida Governor Ron DeSantis’ statewide Stay-At-Home Executive Order went into effect on April 3, 2020. The order will expire on April 30, 2020 unless extended by a subsequent order. The order also supersedes all County mandates and requires all 67 counties to comply. Residents can call 407-254-8833 or email ESF18@ocfl.net for more information.

Stay-At-Home FAQs

Residents that have general questions can visit Orange County’s newsroom for a list of frequently asked questions. According to the Governor’s order, the state will maintain a list of essential businesses, available at the Division of Emergency Management’s and Florida Department of Health’s website.

Residents with specific inquiries regarding the order will need to direct those questions to staff members at the state level. Here are some recommended contacts:

State Coordinating Officer
Florida Division of Emergency Management
www.floridadisaster.org
850-815-4000

State Health Officer
Florida Department of Health
www.floridahealth.gov
850-245-4444
health@flhealth.gov

Governor’s Office
850-717-9337
governorron.desantis@eog.myflorida.com

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