What Is The Office Of Ombudsman?

The Office of the Ombudsman receives complaints against Orange County departments, divisions and employees alleging violations or infractions of Orange County Policy and Procedures or Administrative Regulations or other set of rules or laws governing the operation of the County government.

The 311 Government Service Center will evaluate the complaint for those issues that can be handled directly by the appropriate Orange County department or division or will forward to the Office of the Ombudsman to address.

Upon receipt of those complaints, the Ombudsman determines if the complaint should be directed to one of the following:

• Office of Professional Standards: Allegations of wrongdoing by a County employee.
• Orange County Comptroller’s Office: Allegations of fraud, waste and abuse.
• State Attorney: Criminal allegations.

The Ombudsman will also receive management complaints or inquiries and will work on behalf of the citizen or employee to get them resolved with county administration or the department director.

Contact Us

Orange County Office of the Ombudsman
201 S Rosalind Avenue
Orlando, Florida 32801

Website: https://www.ocfl.net/Home/311HelpInfo.aspx
Phone: (407) 836-3111