Consumer Vs. Business Complaint Form

Our office will evaluate your complaint to determine whether we have authority to take action in the matter and you will be notified if we need any additional information. We reserve the right to forward your case to other agencies which may have direct regulatory responsibility over the business/industry for which you are submitting a complaint.

Our role in the informal mediation of complaints is to present the consumer’s complaint to the business for review in an effort to facilitate a resolution. We cannot require businesses to take a particular action to resolve a dispute.

We cannot act as your private attorney. Our investigators are not attorneys and cannot give legal advice or opinions. If you feel you need legal advice, you will need to consult with a private attorney, legal aid society or other organizations.

Business or Person Complaint is Against

Dispute Information:

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Explain your complaint fully, describing event in the order they occurred.

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Whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of his official duty shall be guilty of a misdemeanor of the second degree, punishable s provided in s.775.082, s.775.083 or s.837.06, Florida Statutes.

All documents and attachments submitted with this dispute are subject to public inspection pursuant to Chapter 119, Florida Statutes. Please do not include Social Security numbers, bank/credit card account numbers or medical records with your information (unless specifically requested). If we begin an investigation, a copy of your complaint will be mailed to the business you are complaining about unless you indicate otherwise.

Contact Us

Neighborhood Services Division
Orange County Consumer Protection
2450 33rd Street, 2nd Floor
Orlando, FL 32839

Phone: (407) 836-3111
Fax: (407) 836-4233

All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.