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On-Call: Media Relations & On-Call
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Orange County Fire Rescue Public Information Officers (PIOs) are available between 6 a.m. and 11 p.m. Eastern Time. The dedicated media line for OCFR PIO is 407-836-9890.

For more information, read our media relations guidelines.

On-Call Policy:

The daily on-call PIO is available to assist the media between 6 a.m. and 11 p.m. As a courtesy, please do not call on-call PIOs after 11 p.m., especially for beat calls, scanner traffic or general interest. OCFR has posted the on-call OCFR PIO calendar and contact information below. Please use the dedicated on-call media line or email the PIO to reach them in an emergency. The media line will always route to the on-call PIO.  If you arrive to a scene between the hours of 11 p.m. and 6 a.m., a Battalion Chief may be available to assist you in person.

Critical Events:

During a critical public safety event or threat, OCFR PIO will distribute all information via twitter. Individual calls and emails will not be accepted until the event stabilizes. In the event a public safety emergency or significant event takes place after 11 p.m, the on-call PIO will be called out at the request of OCFR command staff.


To reach our Public Information Officers by phone, please call 407-836-9890.

Carrie Proudfit
Lead Public Safety PIO
Fire Rescue
Ashley Gipson
Fire Rescue
Michael Jachles
Fire Rescue

Media Relations Guidelines

Orange County Fire Rescue’s Office of Public Information is proud to serve our citizens and media partners with timely responses to requests. The Public Information Office is open during traditional working hours, Monday through Friday, 8 a.m. to 5 p.m. We provide incident information, records and reports, audio files and interviews on topics within our jurisdiction.

Routine media inquiries and public records requests (including 9-1-1 audio) are handled during normal business hours.

EMS calls are listed on the OCFR Active Calls page as a courtesy. Very little or no additional information (protected by HIPPA) related to these calls may be available and is limited to include confirmation of transport.

Orange County Fire Rescue remains the lead organization for the release of information related to fire response in unincorporated Orange County. The Florida Forest Service remains the lead agency for wildfire response.

The Orange County Sheriff’s Office remains the lead organization for the release of any information regarding violent crimes (such as shootings, stabbings, and assaults) or suspicious device investigations. These inquiries should be directed to the Orange County Sheriff’s Office.

The Florida Highway Patrol remains the lead organization for the release of information regarding motor vehicle crashes resulting in significant injury, road blockage or fatalities. Media inquiries regarding motor vehicle crashes should be directed to the Florida Highway Patrol.

The release of information by Orange County Fire Rescue is governed by Florida State Statute 119 and HIPAA privacy laws. The Office of Public Information welcomes inquiries from our media partners and strives to keep citizens and visitors informed about incidents of interest and those that impact public safety, while ensuring the protection of exempt information required by law.

Significant incidents will be posted on Twitter with updates provided as available at