Yes. For employees, typical protocols and procedures must be followed through the appropriate channels before bringing any complaints related to employment issues to the Ombudsman. Generally, the Ombudsman does not review complaints until the department or division has had the opportunity to address the problem and all standard procedures afforded to employees have been exhausted. Anyone can make a mistake and management deserves an opportunity to correct mistakes brought to their attention. Often, the fastest way to resolve a problem is for you to discuss the matter with your division HR representative or to request reconsideration using the established appeal or grievance procedure. If you do not feel comfortable seeking resolution through your division HR representative, you may seek assistance from the Ombudsman to arrange for a confidential meeting with someone from Central HR. The purpose of following procedure is to make sure a decision was correct and fair. If you are not satisfied with the outcome, you can ask the Ombudsman to review the determination for a possible referral to the department director, HR management and/or the Office of Professional Standards. Most appeal and grievance procedures have deadlines you must meet to receive consideration. Contacting the Ombudsman does not change these deadlines. If you fail to appeal or grieve a decision, we probably will not investigate your complaint.