Text to 911 in Orange County
Citizens and visitors in Orange County can now send a text message to 911 during an emergency or life-threatening situation. When seconds matter, a voice call to 911 is the best and fastest way for the 911 call taker to retrieve and deliver life-saving information. A text message may take longer.
|When should you Text to 911
||Things to remember about Text to 911
- You are hearing impaired
- You are speech impaired
- Making a voice call places you in a dangerous situation
- You have tried to call 911, but can’t get phone reception
- Always provide your exact location and the nature of the emergency
- Remember to silence your phone if you are in a dangerous situation
- Avoid using slang, social media jargon or abbreviations
- Do not send photos, emojis or videos
- Do not send a group text
Remember – Call If You Can. Text When You Can’t
Texting Service Limitations
Response time is critical during an emergency. Text to 911 may increase the emergency response time. Additionally, texting to 911 is not a universal service. While available in Orange County, it is not available in all areas. If you try to text to 911 and the service is not available, you will receive a bounce back message advising you to make a voice call to 911.
Insufficient access to wireless or cellular service may cause the text message to be delayed or not received by the Public Safety Answering Point (PSAP). Text messaging apps such as WhatsApp, Viber, or other social media messenger apps may not support Text to 911.