Orange County Government, Florida

Consumer Protection

We're working to keep consumers safe from fraud

Our Office Can Help

We review consumer complaints, just like yours, and work to resolve them through mediation.

If at least part of the transaction happened in Orange County, our Consumer Fraud Unit can help.

Sorry, we can’t accept your complaint by phone. You must submit one of these forms along with any supporting documents.

If you need a form mailed to you, give us a call at (407) 836-2490 or stop by the office at 415 N. Orange Avenue, Orlando, FL 32801 or you may also print the form or fill it online.

PDF links: Online Forms:

First Talk to the
Manager

Go back to the location that you’ve done business with. Many businesses are eager to solve complaints and keep customers happy. Personally contact the manager, owner, or main office in an attempt to resolve the issue.

What to Expect From Us

Upon receipt of your complaint it will be assigned to an investigator for review and informal mediation. If warranted, your complaint may be referred to the State Attorney’s Office for criminal prosecution on your behalf.

Our office may not be able to mediate all types of consumer complaints. In this case, we will make a prompt referral to the correct agency.

While we do not provide specific information regarding the history of a business, our closed files are public records and you may come in and review these records to reach your own conclusion regarding a company’s complaint history.

Our office also investigates and issues civil citations in cases dealing with unlicensed contracting and non-consent towing.

What we Don't Do

While we can provide consumer information and potential options available for many situations, our office is prohibited from:

  • Providing any legal advise
  • Representing consumers in legal actions
  • Forcing or ordering a business to provide a specific resolution
  • Work worthless check cases

In Some cases the consumer will need to pursue their own case in court and seek legal advice from a qualified attorney.

Invite Us to your Next Meeting/Event

The Consumer Fraud Unit has the latest information on scams and fraudulent schemes.

Let one of our investigators educate your group on the latest consumer issues. You will learn about identify theft, telemarketing fraud, work at home schemes, internet fraud, and much more and it’s free!

Please contact our office at (407) 836-2490 to request a speaker.

Contact Us

Consumer Fraud Office
415 N. Orange Avenue
Orlando, FL 32801

Email: fraudhelp@sao9.org
Phone: (407) 836-2490
Fax: (407) 836-1210

All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.