Water Service & Rates

There are three ways to get connected:

• Call Utilities Customer Service at 407-836-5515.
• Use the Utilities Online Account.
• Visit the Orange County Utilities Administration Building at 9150 Curry Ford Road in east Orlando.

Contact us at least three days before you need service.

About Your Deposit:

• Water-only account: $41 plus a $16 initiation fee during regular business hours ($21 during non-business hours).
• Water and wastewater account: $135 plus a $16 initiation fee during regular business hours ($21 during non-business hours).
• Your deposit earns interest, and the interest earned is applied to your monthly bill.
• Your deposit is credited to your account when the following criteria are met within a 12-month consecutive period:
  • No more than two late payments. ­
  • No dishonored checks or debit drafts by your bank.
  • No service interruptions from late payments.
• If the deposit is held when you close your account, it and any accrued interest will be applied to the final bill.
• We do not refund initiation fees.

Visit the Orange County Central "One Stop Shop" Permitting Services Office at 201 South Rosalind Avenue in Downtown Orlando or the Orange County Utilities Administration Building at 9150 Curry Ford Road in east Orlando with this information:

• Company name.
• Federal Employer Identification Number (FEIN).
• Service address.
• Mailing address.
• Telephone number.
• Letter on company stationary authorizing the individual to open an account or conduct business on behalf of the company.

Call 407-836-5503 for questions regarding service at your commercial location.

About Your Deposit:

• The deposit will be billed on your first monthly billing statement. It will be held until you close the account and reviewed yearly for sufficiency. Your account will be invoiced for any shortfalls.

Commercial Water Meter Installation:

Call Customer Service at 407-836-5503 for an installation request or email us.

Any customer who has an outstanding balance for their utility services for 30 days or more shall have service discontinued until all charges are paid in full. The term "all charges" shall include, but not be limited to, past due charges, related service charges, deposits, applicable utility or public service taxes, and current charges.

We do not guarantee same-day service since work is completed on a first-come, first-served basis. If your service is disconnected and you make a payment, we try our best to restore service the same day or no later than 8:00 p.m. the next business day. For more information, contact us by phone or email.

Let us know your stop date either on the web, by phone (web and phone options for home service only), or in writing. Provide us a forwarding address for your final bill. Request a refund of less than $10 by writing us. Otherwise, we donate your refund to Orange Cares 4 U, a charitable program to offer short-term utility bill assistance for the elderly, medically challenged, or any utility customer with a qualifying emergency.

Effective May 8, 2012, the Orange County Board of County Commissioners approved Resolution No. 2012-M-11 titled, “Billing Adjustments For Excessive Water Consumption.” It states in part that all customers with 5/8 x 3/4 inch meters and all residential customers regardless of meter size who experience unusually high water usage with a corresponding spike in their monthly water bill may be considered for a billing adjustment after:

1. Completing the appropriate form below and submitting it (along with requested documentation) to Orange County Utilities within 60 days of the date of the unusually high consumption.
   • Lawn Replacement Adjustment Request Form.
   • Leak Adjustment Request Form.
   • Pool Fill Adjustment Request Form.
2. Investigation and verification by Orange County Utilities staff.

It could be to your benefit to install a water irrigation meter if you receive water and wastewater services from us and you have an automated irrigation system; it can reduce your bill by not charging the higher wastewater rate for water used on your lawn.

Apply for a water irrigation meter with this application. Return it to the Customer Service Division located on the 1st floor of the Orange County Utilities Administration Building at 9150 Curry Ford Road in east Orlando or to the Orange County Central "One Stop Shop" Permitting Services Office at 201 South Rosalind Avenue in Downtown Orlando. Where available, use reclaimed water for irrigation.

Orange County Utilities Department
9150 Curry Ford Road
Orlando, FL 32825

Phone: 407-836-5515
Toll-Free: 800-626-1140
TDD: 407-254-9977
Email: Utilities.Information@ocfl.net

All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.