Orange County Government, Florida
08 March 2016
Orange County Consumer Fraud Unit
Protects Citizens and Visitors from Scams
Orange County Consumer Fraud Office Investigator Walter Krauss provides a constituent
with the necessary paperwork for filing a consumer fraud complaint.

This week marks the 18th annual National Consumer Protection Week, which is a coordinated campaign that encourages consumers to take full advantage of their consumer rights and make better-informed decisions.

There are more than 100 nationwide and statewide agencies, including the Orange County Consumer Fraud Office, that work with the Federal Trade Commission (FTC) to shut down scams, give consumers a better way to report and recover from identity theft, and expose and stop misleading business practices.

Orange County’s Consumer Fraud Office investigates consumer complaints and works to resolve them through mediation. The Consumer Fraud Unit can also issue citations, refer the complaint to other appropriate agencies and even press criminal charges against the egregious party. If the fraud occurred in Orange County during the past two years, the Consumer Fraud Unit will investigate and determine the best course of action.

“Florida overall has a large number of transients and Central Florida is particularly transient, which makes the environment perfect for scam artists to prosper,” said Orange County Consumer Fraud Office Administrator Carlos Morales. “Millions of tourists come to our region every year, and predators see this as a golden opportunity. Families on vacation tend to let their guards down because they are here to have fun.”

According to the FTC, the Orlando-Kissimmee-Sanford metropolitan statistical area ranked No. 32 for fraud and No. 22 for identify theft in 2016. Meanwhile, Florida ranked No. 1 for fraud and No. 3 for identify theft consumer complaints in the nation.

Morales cited several top complaint categories locally, including real estate, merchandise sales, home improvement, consumer services, advance fees, auto sales, travel service, car rental agencies, non-consent towing and landlord versus tenant mobile home issues.

A prime example of a recent case involving consumer fraud locally was a complaint filed by the Bradfordt Park Homeowners Association (HOA) in Orlando, which paid a total of $1,828.54 for the construction of its community bulletin board to a local sign and marketing company. Within the contracted price, there was a $495 fee for “permits and acquisition” that in fact was not done by the company. After filing an online construction complaint with the Consumer Fraud Unit, the HOA was able to secure $495 in restitution.

“I didn’t know who to reach out to, but I felt that Orange County needed to know what happened, and that’s when I found out about the Consumer Fraud Unit,” said Pauline Smith, former president of the Bradfordt Park HOA. “We just wanted what we felt was right and just, and Orange County did a great job of mediating and getting the job done. We felt they really had our back throughout the entire process.”

Morales added that the Internet has added more opportunities for fraud. Fancy websites and compelling offers on Craigslist may easily entice people into a trap. The good news is that Morales’ office is here to help local consumers who are victims of fraud.

“There are many ways to get conned in today’s day and age, so you have to be vigilant when entering into any type of contract or service agreement with others,” Morales said.

While the Consumer Fraud Unit cannot provide specific information regarding the history of a business, its closed files are public records and available for anyone to review. And while consumer information and potential options available for many situations can be offered, the office is prohibited from providing legal advice, representing consumers in legal actions, forcing or ordering a business to provide a specific resolution, and working worthless check cases.

The best way to file a complaint is to submit a complaint form along with any supporting documents. Forms are available online on Orange County’s Consumer Protection webpage. Other resources on the website include additional consumer tips for specific types of fraud, consumer tips on natural disasters, Florida Motor Vehicle repair, identity theft, towing information and a privacy fact sheet. The site also features a comprehensive list of local, state and federal websites associated with consumer protection.

The Consumer Fraud Unit has the latest information on scams and fraudulent schemes. To help educate the community, unit investigators are willing to come to meetings or events to educate groups on the latest consumer fraud issues. During these free educational sessions, citizens will learn about identify theft, telemarketing fraud, work-at-home schemes, Internet fraud and much more.

“Con artists are sharp, believable and creative, and they want your money now,” said Morales. “If it sounds too good to be true, it probably is.”

Morales offered these general tips to help everyone avoid consumer fraud:

  • Know that work-from-home schemes are almost always scams.
  • Avoid “pay today” pressure tactics.
  • Get specifics.
  • Call the hotel to confirm payment if accommodations are included.
  • Ask about the refund policy before you buy.
  • Read a contract before signing, and when in doubt, have someone you trust review it.

“Our goal is to help those who live in or visit Orange County to learn to recognize fraud and avoid becoming victims,” Morales said. “We can provide the information and guidance residents and visitors need and deserve.”

For more information on the Orange County’s Consumer Fraud Office and how you can protect yourself from fraud, go to the Orange County Government website, call (407) 836-2490 or email