Orange County Government, Florida

Find Answers In Our FAQ

Hours Of Operation

  • Mon - Fri 7 AM - 9 PM
  • Sat - Sun 9 AM - 5 PM
  • Closed on County holidays

Quick Phone DialUps

  • 211 Crisis & Elder Hotline
  • 411 Telephone Information
  • 511 Traffic Information
  • 611 Telephone Repair
  • 711 Hearing Impaired
  • 811 Call Before You Dig

Related link

Notifications & Alerts

Customer Service 311 

Non Emergency Only

Dial 311 ((407) 836-3111). TTY ((407) 836-4250).
Contamos con traductores y operadores en español.

Dial 911 for emergency service.

Chat is available Mon-Fri 9am-5pm. To begin your chat session, click the graphic at the left. Please refresh your web page if attendant appears to not be available on schedule.

Chat service is a quick way to get a question answered or to be referred to a government resource in the Central Florida area. Complex questions and situations may be better served by calling us at (407) 836-3111.

Here's What You
Can Expect

Don't know where to turn to report a pothole or get help finding your lost pet? When you call 311, you will...

  • Talk to a human operator.
  • Access your local government during extended hours.
  • Receive information or immediate service, or...
  • Be put in touch with just the right department or agency.

Schedule A Speaker

Contact 311 to schedule a 311 speaker for your HOA or upcoming event.

OCFL 311


OCFL 311 is a mobile app for Apple & Android to assist Orange County Florida residents report local non-emergency community issues efficiently and conveniently; many of which can be submitted anonymously. Residents who provide their contact information can view the status of their reports to ensure proper resolution.

Residents can submit reports about:

  • Animals
  • Traffic signs
  • Potholes
  • Graffiti
  • Sidewalk repair
  • And many other common issues

Also, OCFL 311 conveniently maps locations of important community issues so residents can be aware of events that may impact their neighborhood.